Financial Aid Program Review Survey
1. Educational attainment

2. What is your reason for taking classes at ECC?

3. Have you visited the Financial Aid Lab?
4. Did you apply for financial aid using the online Free Application for Federal Student Aid (FAFSA)?
5. Did you know that the FAFSA will determine your eligibility for a fee waiver as well as other types of federal and state financial aid programs?
6. When talking to staff at the Financial Aid Office I feel I have enough privacy to discuss my concerns.

7. Hours of operation
8. Office facilities [appearance- comfort]
9. Timeliness of response to your request[s]
10. Procedures clear and easy to follow
11. Knowledge & Helpfulness of Front Office Staff
12. Helpfulness & Knowledge of Advisors
13. Confidentiality of private information maintained
14. Overall quality of service
15. Online Services